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Update – July 24, 2018

We are pleased to report that we have commenced medium-power operation from KY3’s tower site in Fordland, MO.  This step has enabled us to provide a more reliable signal, and increase our over-the-air coverage to Springfield and many nearby communities.   

It may be necessary to rescan your television set in order to regain OPT service.  You can do this by completing the following steps:

  • Select the MENU button on remote control to your TV or converter box.
  • Select SETUP on the menu listing.
  • Select ANTENNA.
  • Select CHANNELSCAN or AUTOTUNE.

Even as we celebrate this important step in our recovery process, we remain very aware of the fact that some viewers are still without access to OPT.  We will continue to identify and implement measures to incrementally increase our coverage, as we push toward full restoration through a permanent operation.  Full restoration, however, will most likely require several more months to achieve. 

Our intent, and our top priority, is returning OPT service to our entire viewing area.  While this is a complex task with many technical, logistical, and regulatory hurdles, we are working diligently to accomplish it as quickly as is possible.  We cannot overstate how much we appreciate the support, patience, and kindness of our viewers and supporters as we work through this challenging situation. 
 

OPT Service - Frequently Asked Questions

 

Q.  What happened to OPT’s signal?

A.   On April 19, the broadcast tower that delivers OPT’s signal to the Springfield area collapsed while work was being performed at the site.  

 

Q.  Did all OPT viewers lose signal?

A.   Most Springfield area viewers were initially impacted by service outages.  Joplin viewers were unaffected.

 

Q.  How many people are still without service?

A.   Based on pre-implementation technical studies, we estimated that up to 85% of OPT’s viewing audience could be receiving service following the establishment of this medium-power operation.  However, results for individual viewers will vary significantly based on location, terrain, and antenna.  With the help of feedback from viewers, we are currently evaluating the results of this step.

 

Q.  When will coverage be restored for those OPT viewers who remain without service?

A.   Based on the technical and logistical requirements needed to implement the final step of our restoration, it will most likely be several more months before we achieve another major increase in coverage—though incremental measures may benefit some viewers.

Q.  Why did OPT service returned more quickly for cable and satellite viewers? 

A.   Technology enables cable and satellite providers to receive OPT through alternative methods, making the broadcast tower a less critical component in the delivery chain.  We were able to work with cable and satellite providers to identify and implement these alternative delivery methods.

 

Q.  What has OPT done to restore service?  

A.   In the days following the collapse, OPT setup a low-power operation from the Missouri State University campus.  This allowed us to restore service to satellite viewers, most cable viewers, and some over-the-air viewers inside Springfield.

On July 23, we commenced medium-power operation from an alternative tower site in Fordland, MO.  This allowed us to provide a more reliable signal, and increase our over-the-air coverage to Springfield and many nearby communities. 

Q.  Is there any way for me to watch my favorite shows in the meantime? 

A.   Many OPT and PBS programs are available online using your computer, or through the PBS app or PBS Kids app on your tablet, smartphone or streaming device.

 

Q.  I’ve missed some of my favorite shows.  Are you going to rebroadcast them? 

A.   We have heard from many folks requesting repeats of particular shows.  Unfortunately, it is not possible for us to repeat everything that has been requested.  Many of these programs are, however, available online.

 

Q.  How can I stay informed?

A.  We will continue to provide updates at www.optv.org and on social media as new information becomes available.

 

Q.  What can I do to help?

A.  We appreciate the many people who have reached out with offers of support—and are especially grateful to everyone who supports public television with financial contributions.  Now more than ever we appreciate that support.  Because of you, we are confident we will be able to work through this challenge and fully restore OPT/PBS service to all of the communities we serve.